Retail shops are closed and rest assured the return period is also extended - Hut Mobile

Retail shops are closed and rest assured the return period is also extended

Retail shops are closed and rest assured the return period is also extended

An Apple store on Fifth Avenue is closed due to coronavirus concerns, Wednesday, March 18, 2020 in New York. (Photo by Evan Agostini/Invision/AP)

Under the impact of the new coronavirus, many retail stores have temporarily closed their doors for the purpose of avoiding epidemics, leaving many consumers wondering what to do if they need to return products?

Several groups that have decided to close physical stores have said that they will extend the time limit for returns. For example, Apple announced on the official website that it will accept returns for most products within 14 days after the store reopens. Sephora, a cosmetics group, said that goods purchased within one month before the store closes can be returned within 30 days of reopening, and the return time for online purchases has been extended to 60 days.

Macy’s closed the store to the end of March and extended the return period by 30 days. The clothing group Gap said that in the first three months of this year, the return period was extended to July 1. J. Crew, a clothing store closed on March 28, has extended the return period from 30 days to 60 days for orders placed before March 1.

As for some merchants that are still open for business, basically the return policy has not changed. For example, Home Depot’s 90-day return policy remains unchanged (one year if purchased with a store credit card), and returns are not allowed by mail. The spokesman said that this is an extraordinary period and will closely monitor the situation.

Analysts said that many merchants are still confused about whether to close the door and how to arrange employees’ work, so that they may not have time to pay attention to returns and other issues.

Retail consultant Neil Stern believes that some small and medium retailers have not solved this problem, and customers patronizing these merchants are even more confused.

Another retail analyst Sucharita Kodali also said that although many retailers claim to be able to accept returns for online purchases seamlessly, it may not be feasible to return returns for goods bought in stores by mail, because of the system of stores and the Internet Not necessarily full cooperation, so extended retail returns for more retailers are inevitable.

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Retail shops are closed and rest assured the return period is also extended
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